Responsible Gaming

Version: 1.0  |  Last Updated: 4 November 2025

1. Our Commitment

At Therospin, we believe that gambling should be an enjoyable, recreational activity enjoyed within personal means and time limits. We are firmly committed to promoting a safe and responsible gaming environment for every player who visits therospinau.com. This commitment is not simply a policy obligation — it is a core value that shapes how we design our platform, communicate with our players, and respond when things go wrong.

We recognise that, for a small number of people, gambling can transition from entertainment into a compulsive or harmful behaviour. Our goal is to provide the tools, information, and referrals necessary to help players maintain control at all times. We actively encourage all players to read this page in full, make use of the protection features available to them, and reach out for help whenever they feel it is needed. This page should be read alongside our Terms & Conditions and Privacy Policy, which together govern your use of our platform.

We support the right of every player to make informed choices and to access help without stigma or delay. Our responsible gaming framework applies equally to all registered accounts and is reviewed regularly to reflect best practice in the industry.

2. Recognizing Problem Gambling

Problem gambling can develop gradually, and many people are unaware that their behaviour has crossed into harmful territory. Recognising the warning signs is a critical first step toward taking back control. The following checklist is intended to help you honestly reflect on your relationship with gambling. If you answer yes to three or more of the items below, we encourage you to review the support tools in Section 3 and reach out to one of the professional organisations listed in Section 6.

• Preoccupation with gambling: You spend a significant amount of time thinking about gambling, planning your next session, or reliving previous experiences, even when you are doing other things.
• Chasing losses: After losing money, you feel a strong urge to return and win it back as quickly as possible, often increasing your stakes to do so.
• Inability to stop: You have made genuine attempts to cut back or stop gambling, but have been unable to maintain those limits regardless of the consequences.
• Neglecting responsibilities: Gambling has caused you to miss work, neglect family obligations, or fall behind on household and financial responsibilities.
• Borrowing or misappropriating money: You have borrowed money from friends, family, or financial institutions to fund gambling, or used money set aside for essential expenses such as rent, bills, or groceries.
• Concealment and dishonesty: You feel the need to hide the extent of your gambling activity from people close to you, or have been dishonest about how much time or money you spend gambling.
• Emotional dependency: You gamble primarily to cope with stress, anxiety, depression, boredom, or loneliness, rather than for entertainment purposes.
• Escalating stakes: You find that you need to bet larger amounts over time in order to experience the same level of excitement or satisfaction that smaller bets once provided.
• Withdrawal symptoms: When you attempt to reduce or stop gambling, you experience restlessness, irritability, anxiety, or difficulty concentrating.
• Jeopardising relationships or opportunities: Your gambling has caused conflict in personal relationships, or has put your employment, education, or career development at risk.

This checklist is for self-assessment purposes only and does not constitute a clinical diagnosis. If you are concerned, please speak with a qualified professional or contact one of the services listed in Section 6.

3. Player Protection Tools

Therospin provides a comprehensive suite of responsible gaming tools that empower you to manage your gambling activity proactively. All tools described in this section are available through your account settings or by contacting our support team at [email protected]. Changes to protective limits take effect immediately when they are more restrictive; requests to increase or remove a limit are subject to a mandatory review and cooling-off period as described below.

3.1. Deposit Limits

You may set a daily, weekly, or monthly deposit limit on your account to cap the amount of funds you can add to your balance within a given period. Once a deposit limit is in place, you will not be able to exceed it regardless of your payment method. Requests to decrease a deposit limit take effect immediately. Requests to increase or remove an existing limit are subject to a minimum 24-hour cooling-off period for daily limits, 7 days for weekly limits, and 30 days for monthly limits, during which the more restrictive limit remains in force.

3.2. Loss Limits

A loss limit allows you to define the maximum net amount you are prepared to lose over a specified daily, weekly, or monthly period. When your losses reach the threshold you have set, further wagering is automatically suspended for the remainder of that period. The same cooling-off rules that apply to deposit limits apply to any requests to increase or remove a loss limit.

3.3. Session Time Limits and Reality Checks

You may configure a maximum session duration, after which your account will automatically log out. Additionally, you can activate periodic reality check notifications that display a summary of your current session's duration and net result at intervals you select. These reminders help you maintain an accurate picture of your activity without disrupting gameplay unnecessarily.

3.4. Wagering Limits

In addition to deposit and loss controls, you may set a maximum wager per bet or spin across all game categories. This prevents impulsive high-stake decisions during a session and complements any broader financial limits already in place on your account.

3.5. Cooling-Off Period

If you need a short break from gambling without committing to a full self-exclusion, you may apply for a cooling-off period of between 24 hours and 6 weeks. During this time your account will be suspended — you will not be able to log in, place bets, or make deposits. At the end of the chosen period your account will be reactivated automatically, and you will receive a confirmation notification. You may contact support to extend the cooling-off period at any time, but it cannot be shortened once activated.

3.6. Self-Exclusion

Self-exclusion is a formal commitment to stop gambling on our platform for a defined or indefinite period. You may request self-exclusion for a minimum of 6 months or for a permanent, lifetime period. To initiate self-exclusion, contact our team at [email protected] with your request. Once self-exclusion is confirmed:

• Your account will be immediately suspended and all access blocked.
• You will be removed from all promotional and marketing communications.
• Any pending bonus funds that have not been released will be forfeited in accordance with our Terms & Conditions.
• Eligible real-money balances will be returned to you following identity verification.
• Reinstatement requests submitted before the expiry of a 6-month period will not be accepted.

We also encourage players who are considering self-exclusion to register with BetStop — the National Self-Exclusion Register at betstop.gov.au. This free Australian Government initiative allows you to block yourself from all licensed Australian online and phone wagering providers in a single registration, for a period of your choice ranging from three months to a lifetime.

3.7. Account Closure

If you wish to permanently close your account for reasons unrelated to problem gambling, you may also do so by contacting support. Closure requests are processed within two business days. If problem gambling is the reason for closure, we treat the request as a self-exclusion and apply all associated protections described above.

4. Tips for Responsible Gambling

Maintaining control of your gambling requires conscious habits and clear personal boundaries. The following practical guidance is designed to help you enjoy gaming as a form of entertainment rather than a financial strategy or emotional coping mechanism.

• Set a strict budget before you play. Decide in advance the maximum amount of money — and time — you are prepared to spend in any given session, and treat both as fixed limits rather than flexible targets.
• Gamble with disposable income only. Never use funds earmarked for rent, bills, groceries, loan repayments, or other essential expenses. Treat gambling spending the same way you would any other discretionary entertainment cost.
• Accept losses as a cost of entertainment. Gambling does not guarantee returns. The house edge means that, over time, most players will lose more than they win. Never gamble with the expectation of making a profit or recovering past losses.
• Do not chase losses. If you have reached your session limit and your balance has declined, log out. Increasing bets to recover losses is one of the most common patterns in problem gambling behaviour.
• Take regular breaks. Use session time reminders, step away between games, and avoid long, uninterrupted play periods. Fatigue and prolonged concentration impair decision-making.
• Avoid gambling under emotional stress. Gambling while angry, anxious, depressed, or under the influence of alcohol can lead to impulsive decisions that you would not otherwise make. Take time to address those feelings separately.
• Keep gambling in proportion. Gambling should be one leisure activity among many. If you notice it displacing other hobbies, social activities, or responsibilities, that is a signal to reassess your habits.
• Use the tools available to you. The limits and controls described in Section 3 exist for your benefit. Using them is a sign of responsible play, not weakness.

5. Protection of Minors

Therospin strictly prohibits access to our platform by anyone under the age of 18 years. This minimum age requirement applies in all circumstances, without exception. Gambling by persons under 18 is illegal in Australia and harmful to their development and wellbeing. The following measures are in place to enforce this requirement.

5.1. Age Verification

All new account registrations are subject to mandatory age and identity verification before any real-money deposits or gameplay are permitted. We use third-party identity verification services to validate government-issued documents. Accounts where verification cannot be completed will not be activated. Where we have reason to suspect that a registered account may be held by or accessed by a minor, we will suspend that account immediately and conduct an investigation. Any winnings generated by a minor will be forfeited and may be subject to referral to the relevant authorities.

5.2. Parental Controls

If you share a device or household with minors, we strongly recommend implementing parental control software to restrict access to gambling websites. Reputable filtering tools available to Australian households include Net Nanny, Qustodio, and Bark, as well as the parental controls built into major operating systems and internet service provider routers. Keep your Therospin account credentials confidential and ensure that minors do not have access to your payment cards or digital wallets. Never leave your account logged in on a shared or accessible device.

5.3. Reporting Underage Access

If you are aware that a minor is accessing or attempting to access our platform, please notify us immediately at [email protected]. Reports of this nature are treated with the highest urgency and confidentiality.

6. Support Resources

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available across Australia. The organisations listed below provide counselling, crisis support, financial guidance, and self-exclusion assistance. We encourage you not to wait until a problem has become severe before reaching out.

All services listed above are independent of Therospin. We provide these details purely as a public health resource and do not receive any compensation for including them. Contact details are correct to the best of our knowledge as of the date of this document; please verify current information directly with each organisation.

7. Contact Us

Our team is here to assist you with any responsible gaming matter, whether you need help activating a limit, requesting a self-exclusion, or simply have a question about our player protection policies. We are committed to responding promptly and without judgement.

7.1. General Support

For all account-related responsible gaming requests — including setting limits, initiating a cooling-off period, or requesting self-exclusion — please contact our support team:

• Email: [email protected]
• Website: therospinau.com

We aim to acknowledge all responsible gaming requests within 24 hours and to complete account actions within one business day of verification.

7.2. Privacy and Data Enquiries

For enquiries relating to the handling of your personal data in connection with responsible gaming processes — including how information you share with us is stored and used — please contact our privacy team:

• Email: [email protected]

Further detail on how we collect, use, and protect your personal information is set out in our Privacy Policy.

7.3. Urgent Situations

If you are in immediate distress or crisis, please do not wait for a response from our team. Contact Lifeline on 13 11 14 (available 24 hours a day, 7 days a week) or Gambling Help Online on 1800 858 858 for immediate, free, and confidential support. For life-threatening emergencies, call 000.

This Responsible Gaming page is reviewed and updated regularly. For any concerns about its content or our responsible gaming practices, please contact us at [email protected].